Credmed - Return and Refund Policy

At Credmed, we strive to provide excellent medical services and ensure that our patients have a positive experience with our platform. However, if you are not satisfied with the services provided, we have outlined the following Return and Refund Policy:

1. Refund Eligibility

• Service Issues: Refund requests can be made if there are issues with the medical services provided by a vendor, such as incorrect diagnosis, missed appointments, or errors in prescriptions.
• Failed Transactions: If payment is charged for services that were not successfully delivered, you may be eligible for a refund.
• Cancellation: If a medical service is canceled by the vendor or provider before it is delivered, a full refund will be issued to the patient.

2. Non-Refundable Services

• Consultation Fees: Fees for consultations that are successfully completed and the patient received the service will not be refunded, unless there was an error on the vendor's part.
• Completed Treatments: Services or treatments that have already been provided and completed cannot be refunded, except under exceptional circumstances.
• Prescription Services: Refunds for prescriptions are not available unless the prescription is found to be incorrect or issued in error.

3. Refund Process

• Request Submission: To initiate a refund request, please contact our support team within 7 days of the issue. You can submit your request via email or through the platform’s customer service form.
• Review and Approval: Once a refund request is submitted, we will review the details and notify you within 3-5 business days regarding the status of your request.
• Refund Method: Refunds will be processed through the original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on the payment provider.

4. Partial Refunds

• Partial Services Rendered: If only a portion of the service was completed successfully (e.g., a missed part of a treatment or consultation), a partial refund may be issued based on the extent of service provided.

5. Disputes and Escalation

• Disputes: In case of disagreements regarding refunds, Credmed will work with both the vendor and the patient to reach a resolution. Any claims that cannot be resolved through normal communication may be escalated to a third-party dispute resolution provider.
• Third-Party Involvement: If the dispute involves a medical malpractice or service failure that is outside of our platform’s control, we may involve external authorities or professional boards for further review.

6. Changes to This Policy

We may update this Return and Refund Policy from time to time. When changes are made, we will post the updated policy on this page with the effective date. Please review this policy periodically to stay informed about our refund practices.

7. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to our support team:

Email: support@credmed.com

Phone: +91 731 946 0092